Our approach to your success
Good employee management doesn't stop with new-hire training. Our customer success managers are accomplished dairymen and women who have worked as farmers, farmhands or farm advisors around the world. They provide proactive, practical advice throughout Ida's career at your farm.
Once you’ve hired Ida, your customer success manager will prep her for arrival at your farm. He or she will assist with Ida’s hardware system setup and connect your farm management system and other smart hardware at the farm. You will be guided through simple, 1:1 training session with the Ida app.
Getting the most from Ida’s insights may require protocol changes. Our customer success managers use their deep experience to proactively offer suggestions based on best practices and knowledge of your farm.
Troubleshooting and general support
Have a quick question? No problem. Simply send it via the chat icon in the Ida app and our customer success team will share answers or advice. We’re also available via email, Whatsapp or a visit to your farm.